Qualified, Predictive & Reliable Process Automation

Workforce Agility is about allowing business users to have access to exactly what they need when they need it.  McGlaun Consulting believes that 80% of what a user needs can be predicted and automatically delivered by an Automated Provisioning methodology while providing the rest via User Self Service solutions, all with defined workflows and levels of approval.

Automated Provisioning

In an environment of constant and rapid business change, organizations struggle to effectively manage changes to users and their access privileges. For organizations with thousands of employees, hundreds of applications, and business systems both on premise and in the cloud, user provisioning is a complex and expensive problem. Without a well-defined, automated user provisioning process, the IT staff is burdened with handling thousands of manual changes, and workers can wait days for the access they need costing the organization significant time and money while reducing productivity and security risks.

With McGlaun Consulting, you can take advantage of fully automated provisioning methodologies to handle all user lifecycle events, such as new hires, transfers, moves, and terminations.

User Self Service

In most organizations, the access request process is inefficient and inconsistent at best. Processes vary from department to department and from application to application, with users often requesting and gaining new access privileges without going through proper channels. This type of ad-hoc access request management leaves enterprises vulnerable to increased security risks and more likely to be non-compliant with IT audit standards.

At the same time, you can't leave your business users stranded without the access they need to perform their jobs. Relying on manual access request processes will over-burden your help desk and IT staff.

Let McGlaun Consulting show you how to automate your existing business processes including approvals to delivering the final product. 

Questions To Ask

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How long does it take for a NEW hire to become productive in your organization?

Imagine being able to deliver instant and secure access to all of the IT resources your new hires need, as soon as they show up for work.  McGlaun Consulting has proven automation methodologies that eliminate manual, repetitive processes across all of your platforms in the enterprise and the cloud.  No more waiting days or weeks for them to gain access to the right systems, applications, and services.

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WHAT steps IS your organization taking to reduce data loss when an employee changes roles or leaves?

Your organization faces a risk of data loss as employees move or leave.  A critical way to reduce that risk is to have an effective, automated process that will immediately revoke access when an employee leaves or changes roles.

Often, IT is burdened with reacting to these changes when a service desk ticket arrives, likely missing the necessary information that is required such as:

  • What additional access should be granted?
  • What access should be removed?
  • Are there applications licenses that can be reclaimed?
  • Are there hardware assets that need to be returned?
  • Have the proper approvals been obtained?
Worker that needs IT management automation help

How do YOUR users request something today?

There always comes a time where a user needs something.  A new laptop.  An application.  Access to a business system or service.  Maybe something isn't working properly.  I forgot my password.  My mobile phone number changed.  

Perhaps instead it is something that isn't necessarily technical.  Where is my last paycheck information?  How can I order more staples for the office?  What is the company travel policy?

When your users have these type of requests, they usually have an experience similar to this:

  • Create or call in a service desk ticket
  • The ticket is routed to a group or person
  • The ticket sits in a queue waiting to be prioritized
  • A person begins working the ticket
  • Communication goes back and forth between the requester and worker
  • A person performs a manual process to deliver on the request
  • The ticket is resolved
  • People may or may not be notified that something has been completed

There is a better way to govern these requests by empowering end users to self-manage.  This allows the business to validate and enforce policy during the request process while giving a complete audit trail of who requested what and who approved it.  McGlaun Consulting automation methodologies then deliver the final product eliminating manual, repetitive processes while notifying all relevant parties throughout the entire process.

Impactful. Measurable. Sustainable.

Business processes play a integral role in how companies drive growth and maximize operational efficiency by focusing resources, technology, and cooperation to achieve common goals.  McGlaun Consulting works with clients to continuously mature business processes through a proven five phase methodology.

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Phase One: Document

Business activities that are completely person dependent and have sequences, timing, and results that vary in repetition generally require a lot of supervision.  These ad-hoc processes likely have no guarantee of success or adhering to timelines.  Ownership change means that knowledge may or may not be transferred.

Documenting a business process is an important first step to guaranteeing success, consistency, and sustainability.  This is where the following is defined, reviewed, and approved:

  • scope
  • ownership
  • responsibilities
  • process flow
  • timelines
  • goals
  • tools
  • exceptions
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Phase Two: Deploy

Often the activities being performed within an organization differ from the documented process.  This may be because of process drift or changes within the business since documentation occurred.  

During deployment, McGlaun Consulting ensures organizations consistency between the documented process and the actions being performed by the business.  The documented process shows seamless interdependence between functions, organizations, and other processes whenever there needs to be interaction.

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Phase Three: Measure

Well defined business processes have goals that should adhere to timelines, customer satisfaction, and costs.  McGlaun Consulting partners with the business to ensure visibility into documented and deployed processes so that goals are being measured appropriately.

Our experience with an array of technologies enable the enterprise to have an unrivaled capability, insight, and accountability.  This also ensures that even in an environment of constant change that the business is predictable and sustainable.

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Phase Four: Automate

Automation is often where organizations realize the most value, cost savings, and gain a competitive advantage.

By automating business processes, the business eliminates manual errors and inefficiencies while ensuring documented processes are consistently and predictably performed.  Automation also allows for simple, streamlined communication among business process owners, consumers, and leadership.  By centralizing the data from automation tasks and workflows, stakeholders gain visibility into the evolution and repercussions of business processes enabling better decision making.

Because McGlaun Consulting has the ability to leverage existing infrastructure and technologies, the automation phase is cost effective, lacks complexity, and has a quick time to value.

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Phase Five: Improve

During the improvement phase, the goals set for the process are being analyzed for achievements and improved regularly. Timelines, cost targets, satisfaction levels are being evaluated regularly and the targets also are being tightened by using continuous quality improvement techniques.  Examples of questions that are being asked would include:

  • Are goals adhering to timelines, customer satisfaction, and cost?
  • Are the metrics measuring these goals analyzed and improved upon on a regular basis?
  • Do metrics measuring these goals have a positive trend?
  • Are there steps being taken to improve upon the trend?
  • If automation is enabling the process, are the technologies being maintained and upgraded appropriately?

Our clients turn to us to assist them with their business process improvement initiatives, and for good reason.  By using McGlaun Consulting, your business can rely on a much needed degree of objectivity in assessing your current processes, identifying and prioritizing opportunities for improvement, and designing and implementing business process solutions. 

Dynamic. Comprehensive. Secure.

What is a Digital Workspace?  At McGlaun Consulting we see digital workspace as the culmination of desktops, applications, and optimal experience across different devices, technologies, locations, and work styles with the most security and control possible.  The convergence of technology and expectation from the business is presenting IT with major challenges.  McGlaun Consulting has the answers to these challenges.

ChallengE: TechnologY GLUT

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The corporate personal computing environment is now a mix of legacy, client/server, cloud-hosted, and native applications with a wider array of devices and operating systems.  IT is forced to deliver everything users require under the following circumstances:

  • More Devices
  • More Infrastructure
  • More Silos
  • More Complexity
  • Less Budget
  • Less Resources
  • Less Time
  • Less Room for Error

ChallengE:  Increased Mobility

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Recent forecasts have shown that by 2020, over 72% of the workforce in the United States will be mobile.  The business expects to be able to work anytime, any where, and on any device.  Every user has multiple devices and wants to be able to use them from work, home, or the coffeeshop.  No longer does a user sit in a cube, working on one machine, from 8 am to 5 pm.  How is IT supposed to manage a landscape of devices that is growing exponentially while budgets are being reduced or staying stagnant?

Challenge: Security BREACHES

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Almost on a daily basis are more and more organizations having very public security breaches.  Perhaps this is why CIO's have stated that cybersecurity is their number one concern.  The time has come where perimeter security and antivirus is an adequate defense to securing your applications, data, and resources as the greatest security threats to the business today are your own employees.  Now is the time to start securing people.

Solution: Digital Workspace

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There are more ways than ever to deliver desktops and applications to your users:

  • Natively installed operating systems
  • Natively installed applications
  • Virtual applications
  • Published applications and desktops
  • Virtual desktops
  • Cloud hosted applications and desktops
  • Layering technologies

Most organizations have several, if not all, of these technologies in their environment and it is a challenge to manage.  Typically, IT has completely separate processes for delivering these services to their end users.

By transforming the desktop into a Digital Workspace that is dynamic, automated, and personalized to the user, not technologies and systems, we change the way our users consume their IT services.  This new approach benefits both IT and the business.   

IT Benefits

  • Simplifies Operating System and/or Hardware Migrations
  • Dynamic operating system and application policies and configuration
  • Gold image simplification and reduction
  • Supports multiple application delivery systems
  • Faster log on times
  • Application usage tracking
  • Software and hardware asset control
  • Removal of administrator rights
  • Granular security control, visibility, and accountability

Business Benefits

  • Increased satisfaction with overall experience
  • Users stay more productive, more often
  • Fully personalized experience across different operating systems and technologies (physical, virtual, cloud)
  • Better operating system and application performance
  • Mitigated data loss 
  • Reduced user downtime
  • Dramatically increased security without sacrificing experience or productivity
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A Digital Workspace also ensures that a user only has the rights that they need to be productive in any given situation, nothing more and nothing less.  Because their Digital Workspace is dynamic and automated, if their situation changes (access, location, device, time) then their level of security around applications, policies, removable devices, network access, websites, and specific files and registry values also change.  Due to a Digital Workspace having complete control over a user's experience, any attempted execution of unauthorized events are blocked, logged, and notifications are sent to administrators.


A Digital Workspace solves the challenges of technology glut, increased user mobility, and security breaches by targeting users dynamically regardless of device, location, or technology.  Let us show you how we can enhance and extend the functionality of your existing delivery systems to allow your users to have the best user experience possible while giving more control, insight, and security to IT and the business.